FAQ: Vast: The Mysterious Manor
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

I want to order multiple copies of the game. What should I do?

You can ship up to four copies by just adding $75 per extra copy. If you want more, contact Clay at clay@ledergames.com and he will figure out the cost.

Last updated: June 06, 2018 15:04

Will you mark this as gift/effects/personal/used for me when you ship it to me?

No

Last updated: June 06, 2018 15:04

How is Mysterious Manor different than Crystal Caverns? Is it more than a re-skin?

We created The Mysterious Manor out of a hunger for wanting to do more with the lore and the world, and of course with pushing how far we can go with asymmetric designs, exploring ideas we couldn't previously. Between the time of finishing Crystal Caverns and then developing Root, we, as designers and developers, learned lessons in terms of usability and flow as well that we can now apply to any of our new projects.

We designed The Mysterious Manor not to replace anything that we've previously created, but to be able to stand alone for those who have previously been on the fence to explore with us a world we're immersed in from another angle and theme if The Crystal Caverns didn't already do that for them.

In terms of design, of course there will be some similarities and overlap i.e. knight is now a paladin, dragon is now a spider etc. But the ways you play these characters are different from one another in such a way that allows you to swap characters between the two games and plant them in a different landscape and theme and still be able to work and interact with other players and characters, no matter who or what and under whatever theme there is or will be with the same universal concepts according to the system we've created.

In short, if you've played or enjoyed Crystal Caverns, there will definitely be something new here for you to explore and enjoy. And if you haven't had the chance to honour us with playing any of our games before, then Mysterious Manor would be a great place to start to get to know us and the games we create.

Last updated: June 06, 2018 15:04

What's the difference between the retail and Kickstarter edition of Mysterious Manor?

There is no content difference and we're proud to say we don't support Kickstarter exclusive content. Any stretchgoals that unlock, will be added to the Creepy Corridors box, which you'll receive for FREE with your base copy of Mysterious Manor during the Kickstarter campaign, and available for purchase separately at retail after the project fulfills for our Kickstarter backers.

For reference, the retail and Kickstarter editions of The Crystal Caverns are the same as well. Our philosophy is against holding back content in any of our games.

Last updated: June 06, 2018 15:04

The Manor backer levels states "All Vast Products" but does not mention the miniatures expansion, will this be included as well?

Yes, it will include the miniatures expansion, this was a mistake on our part, and we're unable to update pledge levels.

Last updated: June 06, 2018 15:04

Is this project EU friendly?

Yes, we will be working with a shipping partner in the EU to make it EU friendly.

Last updated: June 06, 2018 15:04

Why should I back this project and not just wait for retail to come out?

Folks are welcome to find copies of any of our games at online retailers. We don't want to undercut our brick-and-mortar retailers, and our prices reflect that commitment. With this project, we offer an "All In" pledge simply because so many people asked and we've been happy to see folks support us.

If people want to support their favorite online retailer, they should do just that. That's likewise the case for folks that may want to wait until TMM hits the retail shelves of their neighborhood game store. And, for those who want to support us directly, we've offered that option as well. In the end, the places you support will determine where growth occurs in this hobby.

Last updated: June 24, 2018 16:58

This game looks cheap. Why is it 75 dollars?

What you see in the video is a paper prototype. The game is still in development, and we don't want to finalize components until we are ready. The final product will include the following components: Heavy-weight cards with linen finish and ebony core, featuring dozens of pieces of unique full-color art. A quad-fold, mounted map board. Thick player boards with a finish. Many miniatures!

Last updated: June 19, 2018 14:13

Can I add other Vast or Root things to my order?

Beyond the levels we are offering, yes, once we open up our pledge manager, you can add more things.

Due to the high demand of Root and to avoid logistical entanglements we are just going to sell it on our website after Gen Con. Thanks!

Last updated: June 24, 2018 16:56

When Will I Receive My Non Vast: TMM Items?

If you pledged under the Manor Pledge, you will receive all current Vast The Crystal Caverns offerings (base game, miniatures, fearsome foes character expansions and bonus cards) shortly after the campaign ends. Please allow a few weeks to process and forward to the appropriate shippers.

If you purchased Root or Vast The Crystal Caverns as an add-on on your pledge manager, these will ship at the same time as Vast The Mysterious Manor. If you'd like these items earlier, you can purchase them from our webstore at www.ledergames.com plus shipping.

Last updated: June 26, 2018 12:55

I am a retailer, and I would love to carry your game, What should I do?

Backing at the retailer level now is a great deal. You will get the game and the expansion at the price of the game. Just back at the retailer level and contact Clay, our Sales Manager, at clay@ledergames.com for more details.

Last updated: June 26, 2018 12:55

Will you translate this game?

We have translation partnerships for Vast: The Crystal Caverns, but we want to see how those go before we commit to translating Vast: The Mysterious Manor.

Last updated: June 26, 2018 12:55

Can I pledge $1 and figure out my pledge later?

Yes, we will have a pledge manager, so you will be able to customize your pledge when the campaign ends. However, if you wait until after the campaign ends to set your final pledge level, we cannot guarantee you the same price or the free expansion that we’re offering Kickstarter backers. We will do everything in our power to keep the price the same after the campaign ends, but some aspects are beyond our control.

Last updated: June 26, 2018 12:55

Will there be a solo mode?

Yes, we are currently developing a solo mode for multiple roles.

Last updated: June 26, 2018 12:55

Will it include meeples?

No, we did not include the meeples, but you can add 10 dollars to your pledge to get them as an addon. The Mysterious Manor will instead include miniatures in the base game.

Last updated: June 26, 2018 12:55

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password: https://vast-the-mysterious-manor.backerkit.com/backer_accounts/password/new.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account at: https://vast-the-mysterious-manor.backerkit.com/backer_accounts/sign_up.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Account recovery here: https://vast-the-mysterious-manor.backerkit.com/backer_accounts/sign_in

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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